Mock me if you will...
Apr. 1st, 2004 12:16 pmBut hey, five bucks is five bucks!
Dear Mr. Caprio:
Thank you for contacting our office to express your concerns regarding your visit to our Solomon Pond Stadium 15 location. We are always interested in hearing from our customers, but regret the circumstances that prompted your comments. I have forwarded your comments to the district manager and the theatre manager for their review and any corrective measures necessary.
One of our major goals for all Regal Entertainment Group theatres is to provide an environment where our patrons can enjoy the latest movie releases in a sparkling clean facility. We want to give you high quality sound and picture presentation with excellent customer service. From your comments, we failed to meet all of our goals on this visit. Please accept our sincere apologies.
Once again, I thank you for taking the time to contact us regarding your visit to our Solomon Pond Stadium 15. We value your patronage and look forward to your next visit.
Sincerely,
Clint Roberts
Senior Customer Relations Associate
Comment:
I am disappointed that Crown Club rules are unclear extra points are still capped by the daily 10 point max. At Solomon Pond, five extra points are offered on Tuesdays but even at matinee admission of $6.00. I can only ever get four! False advertising!
Dear Mr. Caprio:
Thank you for contacting our office to express your concerns regarding your visit to our Solomon Pond Stadium 15 location. We are always interested in hearing from our customers, but regret the circumstances that prompted your comments. I have forwarded your comments to the district manager and the theatre manager for their review and any corrective measures necessary.
One of our major goals for all Regal Entertainment Group theatres is to provide an environment where our patrons can enjoy the latest movie releases in a sparkling clean facility. We want to give you high quality sound and picture presentation with excellent customer service. From your comments, we failed to meet all of our goals on this visit. Please accept our sincere apologies.
Once again, I thank you for taking the time to contact us regarding your visit to our Solomon Pond Stadium 15. We value your patronage and look forward to your next visit.
Sincerely,
Clint Roberts
Senior Customer Relations Associate
Comment:
I am disappointed that Crown Club rules are unclear extra points are still capped by the daily 10 point max. At Solomon Pond, five extra points are offered on Tuesdays but even at matinee admission of $6.00. I can only ever get four! False advertising!